Accessibility
Our approach to accessibility
Accessibility is a core part of our Equity, Diversity and Inclusion approach.
We regularly look at how we can improve or embed accessibility in all we do.
What you can expect
Website
- On this website we have an accessibility tool called UserWay.
- UserWay helps make the website accessible to people with disabilities, including vision impairments, cognitive disabilities, motor skills issues and more.
- You can use the UserWay accessibility tool by clicking on the blue circle in the top left hand corner of the page.
Videos
- All our videos, whether on this website or on social media, will have captions.
Images
- All our images, whether on this website or on social media, will have an alt-description.
Social media
- We follow best practice accessibility guidelines to make sure all our content is accessible to people and screenreaders.
- We keep emojis to a minimum and we don’t use decorative fonts.
- We respond to social media DMs or comments within 48 hours, Monday – Friday.
Online meetings
- Online meetings you have with our team can be transcribed or captions can be provided if you let us know in advance.
Meetings at our office
- Our office is on the ground floor.
- It is accessible to wheelchairs or walking aids.
- We have on-site, step-free car parking.
Events
- We follow the North East Culture Partnership’s Accessible Events Checklist for our events.
- We will develop our own checklist by the end of October 2025.
Improving our accessibility
Accessibility is incorporated into all aspects of the work we do at Point North, and we’re improving all the time.
Some of the ways we do this include:
- Grant making: we keep our application process simple and our team support applicants during this process.
- Team approach: our team receive training to create inclusive environments and communications.
- Team availability: you can always speak to a person in our team on the phone, on a video call or by email.
- Branding: we try to make sure the contrast between all our brand colours meet best practice guidelines, and that all text is clear and legible.
- Printed materials: our printed materials are available in large print or braille if required.
- Staying in touch: you can request our e-newsletter be posted to you as a printed newsletter.
- Recruitment: we keep barriers low, only asking for essential qualifications and sharing interview questions with applicants in advance.
Make a suggestion
If you come across anything on our website, our social media or in person that isn’t accessible or that you think could be improved, we want to hear from you.
Submit on our Contact page here.
If you have applied for a grant or made a donation and think the process could be improved, please let your Point North contact know.